Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. All orders received before 5:00 pm EST payments processed within 24 hours and order shipped within 7-10 business days. Orders placed over the weekend, payments will be processed on the following Monday unless it is a holiday. Once shipped, orders arrive within the time frame selected and paid on the order form Fed Ex Standard or 2 day air rate.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Our shipping hours are Monday through Friday from 9:00 am to 3:00 pm EST. All orders with payment MUST BE received before 1:00 pm EST in order to be shipped the same day. Wholesale orders will take 7 to 10 business days to ship. Once shipped, orders arrive within the time frame selected during order placement.
FED EX Standard shipping rates will be applied. A signature will be required for all orders to be delivered depending on the location.
Please note: we cannot ship to any post office boxes. All deliveries should be made to a physical address so packages can be tracked. For the cardholder’s protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries..
It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Fed Ex to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via Fed Ex to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $12.50 fee Fed Ex charges us to make the correction. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact Fed Ex right away and have them start an investigation.
All international customers making payment by credit card will be required to submit a signed credit card authorization form with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.