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Returns and Exchange Policy

Our Returns and Exchange Policy

WE ARE ALWAYS HERE TO HELP RETURNS AND EXCHANGES.

We are pleased to accommodate returns and exchanges within 48 HOURS on all products that are unopened, worn, or tampered with.

To initiate an exchange, please email our team at [email protected] with your order number and the product or issue you’d like to exchange to.

At Malaysia Hair Imports all Sales are final on all Human Hair products

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  1. WHAT IS THE EXCHANGE PERIOD?

We provide an exchange for unopened hair extensions within 5 days of the date that you receive your hair extensions.

 

  1. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your package back with a tracking option because Malaysia Hair will not be responsible for lost packages.

Note: Please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.

 

  1. MAY I EXCHANGE MY HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?

You must contact us prior to sending your exchange because the return address may differ from the address your order was shipped from.

The RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

 

  1. WHEN WILL I RECEIVE MY EXCHANGE

We send the exchange product after we receive, inspect, and confirm that your hair extensions were not opened.

All customers must contact us after sending the package back.

Make sure you provide us with the tracking information of the set being returned in order for us to place the order for your exchange.

It takes 4-8 business days to process all orders from the moment we place it in our system.

International orders may take anywhere from 3-15 business days.

 

  1. WHY ARE MALAYSIA HAIR PRODUCTS NON-EXCHANGEABLE IF OPENED?

100% Human hair extensions are considered a hygienic product and we take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers.

We are not alone, other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.

 

  1. HOW MAY I CONTACT YOU?

You may contact us by e-mail at [email protected] The Malaysia Hair Support team operates seven days a week, 24 hours a day. We guarantee to respond within 24 hours and will be happy to help you!

 

WHAT ARE THE DIFFERENT TYPES OF MALAYSIA HAIR IMPORTS HAIR EXTENSIONS?

 

Hair extensions have been our passion for more than 9 years. During this time we’ve become the leading human hair factory of hair extension and wigs experts in Bangkok Thailand.

 

From the best quality of 100% Remy Raw Cambodian Hair, Raw Burmese Hair, Malaysian Hair our our company hair is what the heart desires.

 

Our high-quality hair extensions and wigs are made from only the finest remy human hair.

 

 

The Highest Quality Hair Extensions – From Thailand to the World

 

The headquarters of Malaysia Hair Imports are located in Bangkok, Thailand. It is here that our success story began and it’s from here we continue to grow our network across the world.

Our hair extensions and wigs are shipped from the warehouse in Bangkok

And now, you can order our hair extensions from anywhere in the world. Our production process is regularly monitored by the USA and Thailand control institute to ensure the highest standard product is delivered to you.

For many years now, our high-quality standards have proved themselves to our professional partners in the fashion world and many hairdressing salons around the world.

Not only in Bangkok but also in USA, Poland, Italy, Austria, France, the Canada and Australia.

Professional hair stylists choose Malaysia Hair Imports Hair Extensions and Wigs because our hair extensions and Wigs are known to stand the test of time.

 

Hair Extensions with Cambodian Hair Quality Hair – Perfect Hair Everyday!

Cambodian Hair is a common raw material for a high-quality hair extension. However, the processing of this hair is less time-consuming than that of Indian hair.

Since Asian hair is more similar to the European hair structure, the hair does not need to be thinned. The attached hair extensions will look natural even without this step.

Cambodian human hair can be bleached and subsequently dyed in different shades of color.

 

 

 

Hair Extensions with Malaysian  Human

Malaysian Hair is a valuable raw material for a high-quality hair extension. The processing of this hair is less time-consuming than that of Indian and Chinese hair.

Since Asian hair is more similar to the European hair structure meaning the hair does not need to be thinned.

 

Hair Extensions with Burmese Human Hair

Burmese is similar to Indian hair in its characteristics. This hair also does not have to be thinned out before making the hair extensions.

However, since Americas  and Europeans have the same lineage, Burmese hair is even more similar to European hair than Indian hair is.

 

 

Micro link/Micro bead/Micro-ring/Loop Hair Extensions

 

This type of human hair extensions is applied by looping the single-strand micro-bead extensions through your own hair and clamping down with a pair of pliers and a metal bead to finish. So pretty much, your entire head is covered in these little beads. You need to go to a professional for the application of micro-bead hair extensions.

 

 

Sewn-in/Weave Hair Extensions

 

Sewn-in weave hair extensions are those who have super thick, coarse, or naturally super curly hair. Your own hair is braided tightly into corn rows throughout your entire head, and the extensions are then attached using a needle and a thread.

A pro about these hair extensions is that they work super well for girls who have tons of hair that is thick and a coarse, however, a con is that the tight braids seriously strain your scalp, therefore they are not advisable for those who have thin hair.

 Also consider hygienic reasons – it may be difficult to wash and condition  the scalp because the entire scalp is covered in cornrows. You need to go to a professional for the application of sewn-in hair extensions as well as consistently visit the salon (even six weeks or so) to ensure that the extensions are still sewn in correctly into place and if the braids need to be tightened up again.

 

Clip-in Hair Extensions

 

Clip-in hair extensions is the fastest, easiest, and least damaging type of hair extensions which you can apply all by yourself without having to go to a professional. Clip-in hair extensions are a temporary method of hair extensions, which means you can clip them in and out whenever you want.

Clip-in hair extensions are ideal if you are looking to add length and volume to your hair without the commitment or breaking the bank. Clip-in hair extensions are a popular choice among women all over the world for bridal and bridesmaids’ hairstyles as they can greatly enhance any hairstyle.

You need to take off your clip-in hair extensions when you shower, sleep, or swim, however, clipping them in takes only about 5 minutes. Always choose real remy human hair extensions as you will be able to heat style and wash them just like your own hair.

High quality clip-in hair extensions will last you anywhere from 3-6 months up to a year or even longer, depending on how often you wear them and how well you take care of them. Malaysia Hair Imports raw human hair extensions are all high quality 100% real remy human clip-in hair extensions.

 

Tape in Hair Extensions

 

Tape in method of hair extensions involves taking each weft and literally taping them onto your own hair. The wefts are connected by wide bonds of tape and your own hair is placed between them and clamped around the strands.

Pros to this method of hair extensions is if you wear your hair extensions without a break, these can last in your hair for 6-12 weeks. Some cons to tape in hair extensions are that it can be difficult to tie your hair up how you want it since you can’t reposition the wefts after they are applied, and they can also begin tangling with your own hair as it starts growing out. You need to go to a professional for the application of tape in hair extensions.

 

 

Glue-in/Keratin Bond/Pre-bonded Hair Extensions

 

These hair extensions are attached to the hair with keratin bonds that are on top of the extensions, which are fused with a hot tool. This technique requires heat for application, and consistent visits to the salon to maintain them.

They can look great; however, it is best to not using oils, conditioners or any hot styling tools because this can weaken the bonds and make the extensions come out. 

 

WHAT IS RAW VIRGIN HAIR?

 

Raw Virgin Hair is human hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles are intact. All hair sold by Malaysia Hair Imports is Raw virgin hair.

 

 

HOW CAN I MEASURE THE LENGTH OF MY HAIR PRODUCTS?

 

Your Cambodian, Malaysian, Burmese hair extensions and wigs should be measured to the fall of the hair. Start 0 at the weft or top of wig cap and measure to the ends of the bundle. The Cambodian and Burmese Wavy, Cambodian Body Wave, Burmese Curly, and Kinky Curly hair extensions and wigs must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair.

Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.

 

CAN THE HAIR BE STRAIGHTENED OR CURLED?

 

Your new hair from Malaysia Hair Imports 100% Human Raw Virgin hair extensions can be styled like your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will.

Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.

 

CAN I COLOR MY HAIR BUNDLES?

 

Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our Raw Virgin hair extensions can handle a coloring process very well, please be cautious.

Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

 

DOES OUR HAIR SHED?

 

Minimally, no hair is absolutely perfect. We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.

 

 

HOW LONG DOES THIS HAIR LAST?

 

Our 100% Human Hair Extensions and Wigs can last through multiple installs. However, the lifetime of your extensions depends heavily on how they are cared for. On average our customers can use their extensions from 6 to 8 months if cared for properly. Learn more about Caring for your Raw Virgin Cambodian, Malaysian and Burmese Hair Extensions

 

WHAT DOES CO-WASH HAIR MEAN?

 

Co-washing simply means washing with conditioner. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs.

When you first receive your extensions, it is important to co-wash the hair, as it has been through Malaysia Hair Imports is a direct factory manufacturers’  that hands, packaging, etc.

Shampooing the hair can strip the hair entirely too much of its moisture. Always use WARM water, as hot water will overexpose the cuticle of the hair.

 

 

HOW SHOULD I CARE FOR MY HAIR?

 

All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients.

Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.

 

 

WHAT HAIR PRODUCTS DO YOU RECOMMEND I USE?

 

With no two heads being alike, our customers have a variety of experience with different textures as well as their daily maintenance of their extensions. Over the years we have collected knowledge regarding what works best.

Our customers highly suggest product lines such as Crème of Nature, Carol’s Daughter, Cantu, As I Am, and more. Even though our customers suggest these products, your extensions may not respond in the same manner.

 

 

HOW MANY HAIR BUNDLES SHOULD I ORDER?

 

The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair.

If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?

 

We have a standard 24-48 hour processing time prior to the shipment of 5-7 business days all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

Returns and Exchange Policy
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