Return and Exchange Policy
WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 5 days on all products that have not been opened, worn, or tampered with.
To initiate an exchange, please email our team at [email protected] with your order number and the product or issue you’d like to exchange to, and we’ll be happy to help.
- WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within 5 days of the date that you receive your hair extensions.
- DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option because Malaysia Hair will not be responsible for lost packages. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
- MAY I EXCHANGE MY HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
- WHEN WILL I RECEIVE MY EXCHANGE?
We will send the exchange product after we have received, inspected and confirmed that the returned hair extensions were not opened.
All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.
It takes 4-8 business days to process all orders from the moment we place it in our system. international orders may take anywhere from 3-15 business days.
- WHY ARE MALAYSIA HAIR PRODUCTS NON-EXCHANGEABLE IF OPENED?
100% Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
- HOW MAY I CONTACT YOU?
You may contact us by e-mail at [email protected] The Malaysia Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!