Shipping & Delivery

Shipping & Delivery

 

WE SHIP WORLDWIDE

 

All prices on the website exclude shipping fees. Your Malaysia Hair Imports Product is shipped from our facility in Bangkok, Thailand

  • We ship Monday through Friday, excluding weekends and Thailand Holidays.
  • Orders placed before 12:00 PM (PST) will be shipped out that day! (MON-FRI)

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days.

*(Note: All Shipping addresses are verified through US Postal service, If you are unsure of your shipping address, Please refer to USPS.com, does not apply to international addresses)

USA DELIVERY:

(PLEASE ALLOW 2-4 Days for Delivery once order processed and shipped)

EXCLUDES WEEKENDS & PUBLIC HOLIDAYS or POSTAL HOLIDAYS – We are NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 3-7 business days to process the order and we cannot be held liable for USPS Guarantees.

 

 

CANADA DELIVERY:

(PLEASE ALLOW 3-6 Days for Delivery once order processed and shipped)

EXCLUDES WEEKENDS & PUBLIC HOLIDAYS or POSTAL HOLIDAYS – We are NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 3-7 business days to process the order and we cannot be held liable for USPS Guarantees.

INTERNATIONAL DELIVERY:

(PLEASE ALLOW 8-10 Days for Delivery once order processed and shipped)

International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting  your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.

International GROUND SHIPPING

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fee’s due to the geographical location.

Slow-to-Ship Countries (2-4 weeks)

  • Middle East (Especially UAE and Saudi Arabia)
  • India
  • Germany
  • Netherlands
  • Italy
  • Brazil
  • Russia

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country’s customs office for respective charges and rates on the package coming outside of your country.

Tracking Your Order:

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 3-7). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

DELIVERY OF ITEMS:

In the event a customer’s tracking number states delivery was made to the customer’s address, Malaysia Hair Import Export Co LTD does not offer refunds if the item is claimed to not have been delivered. Malaysia Hair Import Export Co LTD. All Orders signature confirmation. If an item is not received when tracking information confirms delivery, please contact the designated shipping company for assistance.

MILITARY MAIL

We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.

At check-out, please select the United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific.

SECURITY CONFIRMATION:

Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.

Security confirmation may be required if any of the below criteria are applicable:

  • Billing address does not match the address on file with the credit card provider
  • Shipping address is different from billing address
  • Order total is greater than a designated value.
  • Malaysia Hair Import Export Co LTD is NOT able to ship to the following countries due to shipping complications:

Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.

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